Terms of Service

These Terms of Service govern access to MyInvy's website, inventory management web service, and related service features, including optional AI connections (the "Service"). The Service is provided by iDreamable LLC, located in North Carolina, United States ("we," "us," or "our").

1. Your agreement and account

When you accept these Terms, you agree to follow them. If you use the Service on behalf of a business or other organization, you represent that you have authority to bind that organization. In that case, "you" means that organization and its authorized users as applicable. You must be legally able to enter into this agreement.

Provide accurate account information, protect your sign-in credentials, and notify us promptly of suspected unauthorized access. Your organization is responsible for authorizing its members, assigning appropriate roles and locations, and removing access when it is no longer needed. Do not share individual sign-in credentials.

2. Using MyInvy

Subject to these Terms and your plan, we grant you a limited, non-exclusive, non-transferable right to use the Service for your organization's inventory operations. Available features, capacity, and access depend on your plan, permissions, device, and any stated rollout restrictions. The current pricing page describes offered plans; your selected checkout terms govern your purchase.

You are responsible for the accuracy of data entered or imported, checking physical inventory, and reviewing replenishment decisions. Offline changes may not be available to other users until successfully synchronized. The Service supports your business decisions; it does not guarantee stock availability, purchasing outcomes, or the accuracy of information supplied by users or third parties.

3. Acceptable use

You must not:

• Use the Service unlawfully or upload content that infringes another person's rights.
• Access another account or organization without authorization, or bypass permissions, plan limits, or security controls.
• Introduce malware, disrupt the Service, or use automation that unreasonably burdens it.
• Resell access to the Service without our written agreement.

Report security concerns or suspected misuse to support@myinvy.com.

4. Your business data and privacy

You retain your rights in inventory records, supplier details, images, and other content you provide. You grant us permission to host, store, process, transmit, and display that content only as needed to provide and secure the Service, follow your instructions, and meet legal obligations. This permission does not transfer ownership of your content to us.

You are responsible for having the rights and permissions needed to upload and share data, including information about employees and suppliers. Keep copies of records needed for your business. Our Privacy Policyexplains personal information handling, retention, and deletion requests. Organization administrators control member access; removing a member does not necessarily delete the organization's shared business records.

5. Subscriptions, trials, and cancellation

Prices, billing intervals, applicable taxes, trial eligibility, and plan limits are shown before purchase. A Free account does not by itself authorize a paid subscription. You authorize recurring charges only when you agree to the applicable paid subscription and payment terms.

Paid subscriptions automatically renew at the disclosed billing interval unless canceled before renewal. Where a trial converts to paid service, checkout identifies its duration and the price that follows. For a web trial, a payment method on file allows the subscription to continue at the disclosed price unless canceled; without a payment method, the trial subscription is canceled at its end.

Cancel a web subscription through MyInvy's plan and billing workflow. For an Apple subscription, cancel through your Apple account's subscription settings. Uninstalling an app does not cancel a subscription. If you cannot access web cancellation, contact support@myinvy.comfor assistance. Cancellation stops future renewals; the billing provider's confirmation identifies when access to the paid plan ends.

Refunds are provided when required by applicable law or expressly offered in your purchase terms. Contact us about web billing errors or refund requests; Apple manages refund requests for purchases billed by Apple under its applicable rules. These Terms do not limit any mandatory refund or cancellation rights.

We will disclose subscription price changes before they apply and provide notices and obtain consent when required by applicable law. You can cancel before the changed price takes effect. Fees already owed remain payable, subject to any valid dispute or required refund.

6. Optional AI connections

If you choose to connect MyInvy to an AI service, you authorize MyInvy to share information needed for requests permitted by that connection. This may include account and organization context, locations, inventory quantities and costs, supplier information, consumption and count history, and existing shopping lists. Only connect a service you are authorized to use with your organization's data.

The current integration provides read-only access for approved Owners in enabled organizations. It cannot change inventory quantities or par levels, create shopping lists, place orders, make payments, or send messages. Access remains subject to MyInvy's permissions and eligibility rules. See the setup guide and supported functions for current requirements.

The AI provider processes information it receives under its own terms and privacy policy. AI-generated responses can be inaccurate or incomplete; verify relevant MyInvy records before acting. Availability of a connection does not imply endorsement by the AI provider or guarantee that provider's availability.

You can revoke a connection through MyInvy Identity. Revocation blocks token refresh; an existing access token may remain valid until expiry, for up to ten minutes. Revoking access does not delete information already received by the AI provider. Any deletion request to that provider is subject to its own process.

7. Mobile apps and third-party services

App stores, payment processors, and optional integrations have their own applicable terms. The iOS application license is governed by Apple's standard Licensed Application End User License Agreement where applicable. These Terms cover the MyInvy service and do not replace that app license or override mandatory app-store terms. Third-party services are operated by their respective providers.

8. Our intellectual property

We and our licensors retain rights in the Service's software, design, branding, and documentation. Except for the access rights expressly granted here or rights provided by applicable law, these Terms do not grant ownership or other rights in the Service. Your business data remains yours as described above.

9. Availability, suspension, and termination

Maintenance, outages, and changes may affect availability. We may restrict or suspend access when reasonably necessary to address security threats, unlawful activity, material violations of these Terms, or unpaid fees. Where reasonably possible, we will explain the issue and provide an opportunity to resolve it; urgent security or legal issues may require immediate action.

You may stop using the Service and request account deletion at any time. Manage any active subscription separately through its billing provider. Before closing an organization, export records you need and coordinate with its other members. Data retention and deletion follow the Privacy Policy and applicable law. We will give reasonable advance notice of a planned permanent discontinuation so you can retrieve available records, unless legal or security reasons prevent it.

10. Disclaimers

To the extent permitted by applicable law, the Service is provided "as is" and "as available," without implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not promise uninterrupted or error-free operation. Nothing in these Terms excludes a warranty, guarantee, or remedy that cannot lawfully be excluded.

11. Limits on liability

To the extent permitted by applicable law, neither party is liable under these Terms for indirect, incidental, special, consequential, or punitive damages, or lost profits arising from use of the Service. Each party's total liability arising from these Terms is limited to the greater of US $100 or the fees you paid for the Service during the twelve months before the event giving rise to the claim.

These exclusions and limits do not apply to fraud, willful misconduct, gross negligence, your obligation to pay valid subscription charges, or liability that applicable law does not allow to be excluded or limited. Mandatory consumer rights remain unaffected.

12. Governing law and disputes

North Carolina law governs these Terms, without regard to its conflict-of-law rules, except where mandatory law provides otherwise. Please contact us first so we can try to resolve a concern. This does not prevent either party from seeking available legal remedies or require you to give up mandatory rights, including rights to bring a claim in a court available under applicable consumer law.

13. Changes and general terms

We may revise these Terms to reflect changes to the Service or legal requirements. We will identify the effective date and provide reasonable advance notice of material changes, except where an urgent legal or security need requires a shorter period. Where acceptance is required, we will request it before applying the revised Terms. Changes do not retroactively alter an existing dispute.

These Terms and any applicable purchase terms or signed service agreement form the agreement for the Service. If a signed agreement expressly addresses the same subject, that agreement controls in the event of a conflict. If a provision is unenforceable, the remaining provisions continue to apply. Failure to enforce a provision does not waive the right to enforce it later.

14. Contact

iDreamable LLC
North Carolina, United States
support@myinvy.com