Support
We're here to help you get the most out of MyInvy.
Contact Us
Have a question, found a bug, or need help setting up? Email our support team and we'll get back to you as soon as we can.
We typically respond within one business day. Please include your account email and a clear description of what you're experiencing so we can help faster.
Common Questions
How do I get started with MyInvy?
Create an account on the web app or download MyInvy from the App Store. After signing in, add your first location and start adding inventory items. Follow the sign-in and onboarding guide for the full setup path.
How do I count inventory on the mobile app?
Open the Inventory Count feature, choose a location, and either start a fresh session or resume a recent one. You can count offline — updates sync automatically when you're back online. The same workflow is covered in the inventory count guide.
What happens if I lose connection while counting?
MyInvy saves your progress locally on your device. Any pending updates retry automatically once your connection returns. You'll see a banner in the app when updates are still syncing.
How do I add team members?
Team collaboration is available on the Pro plan. From the web app, go to Employees to invite new team members, assign roles (owner, manager, employee), and map them to specific locations. See invite and manage employees for the step-by-step workflow.
How do I cancel or change my subscription?
For web subscriptions, manage your plan from the Billing section of the web app. For in-app subscriptions purchased through the App Store, manage them directly in your Apple ID subscription settings on your iPhone or iPad. The plan and billing guide explains the web-app steps.
Is my data backed up?
Yes. Your data is stored on Microsoft Azure with enterprise-grade redundancy and encryption. See our Privacy Policy for details on data storage, retention, and security.
How-To Guides
Browse the MyInvy how-to guides for searchable instructions on setup, inventory, counting, replenishment, team administration, settings, and billing.
Report a Bug or Request a Feature
We rely on feedback from owners and teams like yours to make MyInvy better. Send bug reports, feature requests, or general suggestions to hello@myinvy.com. Screenshots and steps to reproduce are always appreciated.
Privacy & Data Requests
To request access to, correction of, or deletion of your personal data, email hello@myinvy.com from your account email address. See our Privacy Policy for more on your rights and how we handle your information.